Every customer has the right to file a complaint about a purchased product if it has physical or legal defects or is not in accordance with the contract.
2. Application deadline
Complaints may be submitted within 2 years from the date of receipt of the goods, but no later than within 1 year from the discovery of the defect.
3. How to file a complaint
Complaints should be reported:
by email to: contact@hmmillers.com
by mail to the following address: ul.Sikorskiego 21/3 11-400 Kętrzyn
The application must include:
Customer's first and last name,
order number
description of the defect or reason for the complaint,
photos documenting the defect (if possible),
preferred method of handling the complaint (repair, replacement, price reduction, withdrawal from the contract).
4. Complaint handling
The store will consider the complaint within 14 calendar days of receiving it.
If the complaint is accepted, the store will immediately inform the Customer about further proceedings (replacement of goods, repair, refund of part or all of the amount due).
If the complaint is rejected, the Customer will receive a justification for the decision.
5. Shipping costs
If the complaint is rejected, the cost of returning the goods shall be borne by the Customer.
In the event of a justified complaint, the store will cover the costs of return shipping.
6. Seller's liability
The store is liable to the customer for the product sold in accordance with the provisions of the Civil Code and the Consumer Rights Act.
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